FAQ (Frequently Asked Questions)

What's an FAQ?
A FAQ is a list of Frequently Asked Questions--that is, a list of questions that you frequently ask us about creditnews.com and our answers. If you're having trouble with your password, want to know how to subscribe, or have any other questions to do with this web site, it's likely you'll find the answer here.

What does my subscription to creditnews.com entitle me to?
Your subscription to Creditnews.com allows you to view and print all of our great newsletters the moment they come out, on-line, as well as Daily Credit News Updates, put up each morning at 10:00 a.m. C.S.T. You may also search our archives by keyword or company name to retrieve a printable document containing all past articles which contain that keyword or pertain to that company.

What does the one day free trial entitle me to?
Creditnews.com's one day free trial is designed to let you test out Creditnews.com before subscribing. Your temporary password allows you to search the 1999 archives as well as view the first ten articles of the day's credit news. For a sense of the length and variety of articles presented in our newsletters, please take a look at our sample back issues. To receive a current issue of any newsletter by mail, click here.

How do I subscribe to creditnews.com?
Subscribing to Creditnews.com is easy. Simply click on "order" in the navigation bar at the top of the screen or click here to fill out our on-line order form. Be sure to choose a username and password you will remember, or write them down in a safe place. Once you fill out and submit the order form, an invoice will be faxed to you within 24 hours. But you don't have to wait to begin using Creditnews.com. Your new username and password begin working right away.

We receive one or more Business Publications Inc. newsletters in our office. Does that make us Creditnews.com subscribers as well?
No, but as a current hard copy subscriber you can add the web site to your subscription for an additional $31.85 per quarter.

Help! I've forgotten my password!
No problem. If you forget your password, call us toll-free at (800) 407-9044 and we'll set you up with a new one. Make sure to choose something that's easy to remember and write it down in a safe place.

I've entered my username and password, but I still can't get in.
Always try entering your username and password a second time if the first time fails. And, remember, usernames and passwords are case-sensitive. Make sure you are entering them exactly as you set them up, that your CAPS LOCK is off, and that you have not made any typos.

How long is my temporary password good for?
Your temporary password expires at midnight on the day you applied for it.

What is the subscribers area of creditnews.com?
The subscribers area is the jumping off point for subscribers to search our archives, view the day's credit news, and access the current issues of Creditor's Edge, Retailer/Supplier Watch, Companies on the Move, and the Industrial Manufacturers Report.

Can I use my temporary password to get into the subscribers area?
No. Only subscribers can access the subscribers area.

How do I print newsletters, the daily credit news, search results, or other pages from the web site?
On PCs running Windows, right-click with your mouse anywhere within the document you want to print. Choose "print" or "print frame" from the menu that appears. Follow the directions in the print window. Also on PCs running Windows, you can hold down the CTRL key and press the letter P to print a page. On Macintosh computers, hold down the OPTION key and click anywhere in the document, then select PRINT from the menu. Also on Macintosh computers, holding down the COMMAND key (the one that has a picture on it that looks like a four leaf clover) and pressing the letter P will bring up a print dialog for you.

Sometimes I have trouble getting into creditnews.com.
The quickest and easiest way to get into Creditnews.com is to type creditnews.com into the Address or Location line in your browser. No http or www necessary. Note: typing creditnews.com into a search engine is not an efficient way to access the site. You may find it even more convenient to bookmark the subscribers area or add it to your personal start page. (For instructions, see below.)

What is a bookmark?
A bookmark is a link in your browser to a web site. (Internet Explorer calls it a favorite.) Click on "bookmarks" or "favorites" in your browser's menu bar to get a list of your bookmarks.

How can I bookmark creditnews.com?
The first thing you need to do is decide which page(s) to bookmark. For some this may be the gateway to the subscribers area; others may prefer to bookmark the home page. You may find it helpful to bookmark this page as a quick reference. On PCs running Windows, right-click anywhere on the page you wish to bookmark and choose "add to favorites" or "make bookmark" from the menu that appears. On Macintosh computers, hold down the OPTION key and click on the page, then choose "add to favorites" or "make bookmark."

How can I make a link to Creditnews.com on my personal start page?
Follow the instructions for creating a link on your start page. Our home page address is creditnews.com. The address of the subscribers area is http://www.creditnews.com/subscribers.

Business Publications, Inc. P.O. Box 2170, Des Plaines, IL 60017
Voice: 847-491-1900 | Fax: 847-491-6331 | Tollfree: (800) 407-9044
E-mail: cred@creditnews.com